Terms & Conditions

Dollup is a technology platform that brings together service providers with mobile user customers. (“Dollup”) provided by Cloud Media W.L.L (“we”, “us” and “our”), a Bahrain registered company.

For the purpose of these terms and conditions:

“Salon” shall mean the place and location where beauty services are delivered to customers and includes all equipment, specialized facilities and staff;

“Salon Owner” shall mean the person or persons who owns, runs and operates the business of providing beauty services in a salon that is a registered on Dollup.

“Salon Operator” shall mean the person or persons charged with the full responsibility of running and operating the business of providing beauty services in a salon that is a registered on Dollup;

“Beauty Services” shall mean all or any beauty treatments available through Dollup that are provided by suitably qualified personnel;

“Client” shall mean a person who is a registered user of Dollup and uses it to book beauty services.

1. YOUR USE OF Dollup

1.1 You can only use Dollup where you have registered to do so.

1.2 That Dollup have the right to occasionally send you offers (by different digital means) and promotions. You can unsubscribe at any time.

1.2.1 You agree that all information and details provided by you to us (including on registration) are true, accurate and up-to-date in all respects and at all times. You can update or correct your details at any time via the Dollup app;

1.2.2 Your use of Dollup grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or rights in and to Dollup software, applications and website) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the Dollup services in accordance with these Terms;

1.2.3 that you will not use Dollup: for any unlawful purpose; in any way that interrupts, damages, impairs or renders Dollup less efficient; to transfer files that contain viruses, trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services;

1.2.4 to refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;

1.2.5 and acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of Dollup. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us via the app or website;

1.2.6 that you will comply with all applicable laws;

1.2.7 to treat salons introduced to you through Dollup with respect and not to cause damage to their property;

1.2.98 to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.

1.3 Please note that we are not responsible for the behaviour, actions or inactions of salons which you may use (through Dollup or otherwise). Any contract for the provision of beauty services is between you and the salon and not Dollup and we simply provide a platform to introduce salons and clients


3.1 We may terminate these Terms and close any account you have with us at anytime. We may also terminate these Terms and close your account without notice if you breach any of your obligations under these 3.3 You are under no obligation to use the service and may simply choose to stop using it at any time).


4.1 It is free to generally use the Dollup app and website and you will not be charged a commission for using the service.


5.1 We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another other legal entity. You agree that we may do so provided that this will not adversely affect the standard of service you receive under these Terms. You may terminate your agreement with us at any time. These Terms are personal to you. You may not transfer your rights or obligations under these Terms to anyone else.

5.2 If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

5.3 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

5.4 These Terms are not intended to give rights to anyone except you and us.

5.5 We are constantly looking for ways to improve and expand Dollup. We may amend these Terms from time to time in order to reflect changes to Dollup in which case we will give you reasonable notice of any changes to these Terms. You can terminate at any time as set out above.

5.6 We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the Kingdom of Bahrain .

5.7 These terms and conditions were last updated on 8 May, 2016.

Appointment cancellation is subject to the terms and conditions as specified for each salon and mentioned on their page within dollop app.